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We help ecommerce brands deliver exceptional customer experiences β with dedicated bilingual agents, omnichannel coverage, and strategic CX insights.
End-to-end customer support coverage built specifically for ecommerce brands
Your customers reach you wherever they are. We cover every channel so no conversation is ever missed or delayed.
Our agents are trained in product knowledge, store policies, and customer lifecycles so they can genuinely help your customers and remove friction.
Turn unhappy customers into loyal brand advocates. Proactive retention is included in our Pro plan to protect your revenue and reviews.
Get strategic insights into your customer experience performance every month β ticket trends, CSAT scores, top issues, and actionable recommendations.
A simple, straightforward process to get the right VA for your business
Schedule a no-obligation Zoom call with our team. We'll clarify your business needs, goals, and the type of VA that's the right fit β face to face, no pressure.
We match you with a bilingual agent already trained in ecommerce support. They learn your brand voice, your product catalog, and your store policies β before handling a single ticket.
Your agent goes live and starts handling tickets. Each month you get a full CX report with insights on volume, CSAT, top issues, and actionable improvements β so you keep getting better.
Choose the plan that fits your volume. No hidden fees, no surprises.
Ideal for brands with variable support needs. Pay only for what you use.
Full-time dedicated agent with retention management for serious ecommerce brands.
One dedicated part-time agent β consistent coverage across all channels.
All plans include a dedicated bilingual agent trained in ecommerce customer support. Not satisfied after the first month? We'll make it right.
More than support β strategic intelligence to grow your store
Every month you receive a complete executive document prepared by our team, designed specifically for ecommerce brands. It's not just a resolved-tickets report β it's a full picture of your customer experience and a roadmap to improve your store and increase conversions.
We identify the topics generating the most tickets that month: ingredient questions, shipping problems, checkout confusion, and more. You'll know exactly what's frustrating your customers.
We translate ticket patterns into concrete weaknesses in your ecommerce: confusing product pages, unclear return policies, incomplete descriptions that create friction in the buying journey.
Each report includes specific recommendations your team can implement: copy changes on product pages, new FAQ entries, checkout flow improvements, or post-purchase communication adjustments.
Ticket volume, average resolution time, CSAT score, first-contact resolution rate, and month-over-month trends β all presented in a clear, executive-ready format.
π‘ Why is it worth it? A single insight from the report that improves your conversion rate can recover its cost many times over in additional sales. It's the difference between just answering tickets and actually improving your business.
Learn More βWe connect US businesses with top-tier Latin American talent β professionals with the same skill level as US-based VAs, operating in your time zone and sharing your business culture, but at a significantly lower cost.
Thanks to the outsourcing advantage, our agents deliver the same quality of work you'd expect from a domestic hire β for a fraction of the price. No offshore lag, no communication gaps, no compromises.
Highly educated, bilingual professionals from Mexico and Latin America β trained to US business standards.
Our VAs execute the same tasks as US-based assistants β scheduling, guest communication, admin, support β at outsourcing rates.
Working in CST/EST time zones means no delays. Your VA is available when your guests and clients are.
Real-time collaboration without waiting for responses. Your assistant works when you work β perfect alignment with US business hours.
Save 30%+ compared to US-based VAs without sacrificing quality or communication. Get premium support at outsourced rates.
Bilingual professionals with cultural understanding of the US market. We speak your language and understand your business culture.
Scale your support team quickly based on your needs. From part-time to full-time, we adapt to your business requirements.
Real results from ecommerce brands we work with
"We were drowning in tickets β Black Friday alone was a nightmare. Webshore got us a dedicated agent within days. She learned our catalog and store policies incredibly fast. Response times dropped from 18 hours to under 3. Genuinely relieved."
"The monthly CX report was the thing that sold me. After the second report I realized we were losing customers over incorrect ingredient questions. We fixed the FAQ page and refund complaints dropped 40% the next month. That insight alone was worth it."
"I was skeptical about outsourcing our customer support β our brand is very personal and tone matters a lot. But our agent actually sounds like us. She handles returns, DMs, and email with the exact voice we briefed her on. I don't check in anymore because I don't have to."
Everything you need to know before getting started
Our agents are fully fluent in English β not conversational, professional-level. They write support tickets, emails, and social replies in natural, on-brand English without any noticeable accent in writing. Many of our agents have worked with US-facing brands for years and understand tone, nuance, and customer expectations in the American market.
Every month we put together a full report covering ticket volume, average resolution time, CSAT scores, top recurring issues, and actionable recommendations. It's designed to help you spot weaknesses in your product, your FAQs, or your processes β not just to show that tickets got answered. Pro plan clients get 2 months free, Standard plan clients get the first month free.
Our agents work in CST and EST β the same time zones as most of your customers. That means real-time coverage during US business hours, no overnight delays, and no back-and-forth lag. We can also arrange extended coverage if your brand needs early morning or evening support.
Yes β every plan is month-to-month so you're never locked in. You can scale up, scale down, or pause at any time without penalties. We believe in earning your business every month, not holding you to a contract.
No setup fees. All onboarding assistance is already included in the price you pay. We handle the agent briefing, brand training, and channel setup at no extra cost.
You don't have to worry about that β we handle all agent payments on our end. You simply transfer your monthly plan amount to us via Wise, and we take care of everything else, including payroll, compliance, and any HR-related matters.
Book a free 30-min consultation and discover how our ecommerce-specialized CX agents can turn your support into a growth engine.